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IT Solutioner

General Policy

We sells digital products, subscription accounts, downloadable files, and digital services. Due to the nature of these products, most items cannot be returned once they have been delivered.

Once account credentials, download links, or digital files have been viewed, copied, downloaded, or used, there is no practical way to take them back.

However, if an issue occurs due to an error on our side, we will take reasonable steps to resolve it by providing a replacement, fixing the issue, or issuing a refund where applicable.

Eligible Cases for a Refund

A refund may be approved in the following situations:

  • The account credentials do not work, and we are unable to provide a replacement or fix.
  • You received the wrong product or an incorrect product variation.
  • Your payment was successful, but the product was not delivered, and our support team could not resolve the issue.
  • You were charged more than once for the same order or there was a clear payment error.
  • Important information in the product description was incorrect, making the product unusable for its intended purpose.

Non-Refundable Cases

A refund will not be provided in the following situations:

  • You change your mind after receiving the product.
  • The credentials or digital files have already been viewed, copied, downloaded, or used, and there is no genuine issue with the product.
  • Access is lost because the product instructions were not followed.
  • You provided an incorrect email address, phone number, or other order information.
  • The account is restricted, suspended, or disabled due to a violation of a third-party platform’s rules or policies.
  • You request a refund for money added to your BM Digital Wallet.

Wallet Top-Ups Are Non-Refundable

Once funds have been added to your BM Digital Wallet, the wallet top-up is final and non-refundable.

Wallet balances cannot be cashed out, withdrawn, transferred back to a bank account or mobile wallet, or refunded through any other payment method.

Your wallet balance can only be used to purchase eligible products and services available on the BM Digital website.

Refund Method

Approved refunds related to an order will generally be credited to your BM Digital Wallet balance. You may use this balance to purchase another product or service from our website.

In special cases involving a payment gateway or payment-processing error, a refund may be issued to the original payment method. This will depend on BM Digital’s decision and the applicable payment gateway rules.

Refunds to the original payment method are not available for BM Digital Wallet top-ups.

Order Cancellation

To cancel an order before delivery, please contact us as soon as possible at support@itsolutioner.com and provide your order ID.

Once the product, account credentials, service, or download file has been delivered, the order will generally no longer be eligible for cancellation.

How to Submit a Refund Request

To request a refund, please email support@itsolutioner.com with the following information:

  • Your order ID
  • Payment reference or transaction ID
  • Screenshots or video evidence of the issue
  • A brief and clear explanation of the problem

We generally review refund requests within 24–48 hours.

In some cases, the review may take longer due to verification requirements involving third-party platforms, payment gateways, suppliers, or service providers.

Replacement First, Refund Afterwards

For account, credential, or access-related issues, we will first attempt to fix the problem or provide a replacement.

A refund will only be considered when we are unable to provide a working replacement or resolve the issue within a reasonable period.

Refund Abuse and Fraudulent Claims

We reserves the right to restrict, suspend, or permanently block an order, wallet, or customer account in cases involving:

  • False or misleading refund claims
  • Repeated or unusual refund requests
  • Fake or manipulated screenshots or videos
  • Attempts to use account credentials or digital products and then request a refund
  • Any other form of fraudulent or abusive activity

Appropriate action may also be taken to protect us, its customers, suppliers, and payment partners from fraud or misuse.

Policy Updates

BM Digital reserves the right to update or modify this Refund & Cancellation Policy when necessary. Any changes will be published on this page with the latest revision date.

Last Updated: May 21, 2026